SkyKasino Privacy Policy – Malaysia Player Data Protection

Introduction & Scope

SkyKasino is an online casino platform operating under a recognised international gaming licence and is fully compliant with Malaysia's Personal Data Protection Act (PDPA) 2010 across all personal data processing activities.

This Privacy Policy applies to all individuals who register an account with SkyKasino, visit skykasino.asia, contact our customer support team, or use any services provided by SkyKasino. It covers all platforms and channels managed by SkyKasino, including the website and mobile applications.

SkyKasino acts as the data controller responsible for all personal data collected and processed in connection with the provision of online casino services, Sports Betting, e-sports betting, and all other games available on our platform. We take this responsibility seriously and are committed to maintaining the highest standards in managing the personal data of our Malaysian users.

Personal Data We Collect

SkyKasino collects various types of personal data depending on how you interact with our platform. We only collect data that is strictly necessary for the stated purposes and do not collect data beyond what is required for the platform's operations.

All data collected by SkyKasino is obtained directly from you during the registration process, platform usage, customer support interactions, or through automated technologies such as cookies. SkyKasino does not purchase or acquire your personal data from third-party sources without your knowledge.

How We Use Your Personal Data

SkyKasino uses the personal data collected for legitimate and clearly defined purposes. We do not process data for purposes not stated in this Privacy Policy without first obtaining your consent:

• 3.1
  Service Provision: Processing account registration, verifying identity, and handling deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX, as well as enabling access to all games on the SkyKasino platform.
• 3.2
  Account Security: Detecting suspicious activity, preventing unauthorised access, verifying logins via OTP, and protecting your SkyKasino account from external threats.
• 3.3
  Legal Compliance: Fulfilling legal obligations including anti-money laundering (AML) requirements, PDPA 2010 compliance, and reporting obligations to relevant regulatory bodies.
• 3.4
  Customer Support: Enabling the SkyKasino support team to assist you promptly and accurately with enquiries, complaints, technical troubleshooting, and transaction disputes.
• 3.5
  Marketing (with consent): Sending information about promotions, new bonuses, the latest games, and exclusive SkyKasino VIP member offers — only if you have consented to receive marketing communications during registration or subsequently through your account settings.
• 3.6
  Platform Improvements: Analysing usage patterns, game performance, and user feedback to continuously improve the gaming experience on SkyKasino. This analytics data is generally used in aggregated form without identifying individual users.
• 3.7
  Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and providing support to SkyKasino members who may need assistance through self-exclusion tools or external resources.

Data Sharing with Third Parties

SkyKasino does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are specific circumstances where SkyKasino needs to share your data with selected third parties for platform operational purposes:

• 4.1
  Payment Gateway Providers: Transaction data is shared with payment gateway providers that process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and online banking. This sharing is limited strictly to the information needed to process the relevant transaction.
• 4.2
  Game Providers: Certain game data is shared with third-party game providers (such as live casino studios and slots providers) to enable the delivery of those games. This sharing is limited and governed by strict confidentiality agreements.
• 4.3
  Relevant Authorities: SkyKasino will disclose personal data to law enforcement authorities, regulators, or Malaysian government agencies where required by law, court order, or to prevent fraud and money laundering.
• 4.4
  Identity Verification Provider: During the KYC process, your identity information may be shared with an authorised third-party identity verification service to confirm the validity of the documents you provide.
• 4.5
  Business Transfer: In the event that SkyKasino is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that business transaction. Users will be notified in advance should this situation arise.

All third parties that receive data from SkyKasino are required to protect that data to the same or higher security standards that we apply, and may only use it for the specific purposes set out in our data sharing agreements.

Cookies & Tracking Technologies

SkyKasino uses cookies and similar tracking technologies to enhance your experience on our platform. Understanding how we use cookies will help you make more informed decisions about your privacy:

• 5.1
  Essential Cookies: These cookies are essential for the basic functionality of the SkyKasino platform, including maintaining your login session, retaining language preferences, and ensuring the bet slip works correctly. They cannot be disabled without affecting platform functionality.
• 5.2
  Performance Cookies: Collects information about how you use SkyKasino — pages visited, time spent, and errors encountered — to help us improve platform performance and usability. This data is collected anonymously.
• 5.3
  Functional Cookies: Remembering your preferences and settings on SkyKasino — such as display mode, favourite game types, and betting limit settings you have configured — to make your experience smoother on future visits.
• 5.4
  Marketing Cookies (with consent): Used to display SkyKasino promotions and offers relevant to your interests. These cookies are only activated with your explicit consent and can be disabled at any time through your browser settings.
• 5.5
  Managing Cookies: You can manage and delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the SkyKasino platform and your overall gaming experience.

Data Security

Protecting your personal data is a top priority for SkyKasino. We continuously invest in the latest security infrastructure to ensure your data is always safeguarded against unauthorised access, disclosure, alteration, or destruction.

The technical and organisational security measures we have in place at SkyKasino include 256-bit SSL encryption for all data communications, a real-time intrusion detection system (IDS) monitoring platform traffic 24/7, two-factor authentication (2FA) for member accounts and all internal SkyKasino staff accounts, hashed password storage using irreversible algorithms, and regular security audits conducted by independent cybersecurity experts.

All SkyKasino staff with access to user data are required to sign confidentiality agreements and undergo regular data security training. Access to user data is restricted on a "need-to-know" basis — only staff who require the data to carry out their assigned duties are granted access.

Data Retention & Deletion

SkyKasino retains your personal data only for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal requirements. Our data retention schedule is as follows:

• 7.1
  Active Account Data: For as long as your SkyKasino account remains active, we retain all data necessary to provide services to you securely and effectively. This data is updated whenever you update your profile information.
• 7.2
  Transaction & Financial Data: Financial transaction records, including deposit and withdrawal history via Touch 'n Go eWallet, GrabPay, DuitNow, and other methods, are retained for 7 years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• 7.3
  Identity Verification (KYC) Data: KYC documents, including copies of identification, are retained for the period required under applicable anti-money laundering regulations, typically 5 to 7 years after the termination of the business relationship.
• 7.4
  Support Communication Data: Records of interactions with the SkyKasino customer support team are retained for 3 years for dispute resolution and service quality improvement purposes.
• 7.5
  Marketing Data: Data collected for marketing purposes (with your consent) is retained until you withdraw that consent or request deletion of your data.
• 7.6
  After Account Closure: When your SkyKasino account is closed at your request, we will delete or anonymise all data that is no longer required for legal purposes within 90 days of the closure date, except for records that must be retained for legal compliance.

Your Rights as a User

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding the personal data held by SkyKasino. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the SkyKasino support team by email at support@skykasino.asia with the subject line "Privacy Rights Request", specifying the particular right you wish to exercise along with the details required to verify your identity. SkyKasino will process all such requests within 14 business days of receiving a complete request.

Changes to This Privacy Policy

SkyKasino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, updated legal requirements, or new technological developments adopted on the platform.

When we make material changes to this Privacy Policy, we will notify you through one or more of the following methods: an in-platform notification on SkyKasino when you next log in, an email to the registered email address on your account, or a prominent notification banner on the skykasino.asia homepage. The "Updated" date at the top of this document will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how SkyKasino protects your information. Continued use of the SkyKasino platform following notification of any changes to this Privacy Policy will be considered acceptance of those changes. If you do not agree with any changes, you have the right to stop using the platform and close your account.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way SkyKasino handles your personal data, we encourage you to contact us directly before filing a formal complaint with the relevant authorities.

The SkyKasino Privacy Team can be reached through the following channels:

• Email: support@skykasino.asia – please include the subject line "Privacy Enquiry" or "PDPA Rights Request" to ensure it is routed to the correct team. We aim to respond within one business day.
• Live Chat: Available 24/7 within the SkyKasino platform. Our support team is ready to assist with any privacy or personal data enquiries.

If you are dissatisfied with SkyKasino's response to your privacy concern after contacting us, you have the right to lodge a formal complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital. SkyKasino will cooperate fully with any investigation carried out by the relevant authorities.